Summary
Date Posted: Thursday, October 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities:
Customer Centricity
• Key Account Management Dossier collation & update in portal
• Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
• Annual engagement plans in collaboration with Business Head /Auto Head.
• CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
• VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
• Competition – Track, Collate & Publish key updates on key market activities

Reviews
• Collate & update Weekly Country review templates
• Collate & update Monthly Review templates
• Collate & update Quarterly Review templates

Strategy & Continuous improvement
• Support / follow up on strategic action plans with Action plan owners
• Send monthly updates on Strategic action plan progress
• Support / follow up on Continuous improvement action plans at location
• Send monthly updates on Continuous improvement plan progress.

Desired Profile:
• Excellent experience in automobiles, especially in the commercial vehicles segment.
• Business Acumen
• Flexible with time management skills.

Minimum Qualifications and Experience.
• Experience: 3- 5 years (Preferably Automotive Industry)
• A degree in a relevant field.

Attributes and Skills:
• Should be of high integrity and professional.
• MS – Excel & PowerPoint,
• ERP / BI tool exposure,
• Basic project Management,
• Strong communication,
• Team player & strong persistence

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Please send an updated and detailed CV including a cover letter to info.Kenya@tatainternational.com .
• Closing date for receiving applications is 22st October 2022.

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